Due to the current Coronavirus pandemic, we have changed the way we deliver our physiotherapy, exercise therapy and back and neck services. 

With the significant increase in Coronavirus cases in England, the New Variant of the Virus and the impact this is having on the local hospitals as we enter January 2021, AHP Suffolk are temporarily changing service delivery to support the wider NHS through redeployment of a large number of our clinical staff.

As from Tuesday 5^th January 2021 we will be running a modified MSK (Musculoskeletal) Physiotherapy service; we will continue to accept referrals as normal and will clinically triage as we do today. However, only those patients identified as high clinical priority will be offered an appointment. The remaining patients will receive advice, guidance and exercises as appropriate and be discharged on an SOS basis (which will allow re-access directly should symptoms significantly worsen).

Physiotherapy services for urgent patients will continue to operate on a “virtual first” system to reduce foot-fall and risk of infection. It is possible in many cases for your symptoms to be partially or fully managed via telephone or video consultation and this is the safest option during the current pandemic.

There will be circumstances when the physiotherapist talking to you on the phone feels, with your agreement, that they need to see you face to face.  We have arrangements in place for this to happen and your physiotherapist will talk to you about this if required.

If a face to face appointment has been arranged for you:

·        Wear a face covering when you attend

·        Do not attend if you become unwell (Please contact us and cancel your appointment)

If you need to cancel your appointment, please do this via email, at centraladmin​​​@nhs​​​.net.

Thank you for your continued patience at this time.  

Jo Douglas

CEO AHP Suffolk

Open Gym at our Riverside and Hartismere Lodge sites have been cancelled until further notice.

Coronavirus – guidance in line with I&ESCCG and WSCCG:

The NHS in Suffolk and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

If you or anyone in your household have coronavirus symptoms:

·        a high temperature

·        a new, continuous cough

·        a loss of, or change to, sense of smell or taste

Self-isolate at home for 10 days and get a test.

Further information is available on gov​​​.uk/​​​coronavirus and nhs​​​.uk. 

Please help to control the virus. To protect yourself and others: 

·        Wash your hands regularly

·        Wear a face covering in enclosed spaces

·        Stay at least 1-metre away from people not in your household

If you need to cancel your physiotherapy appointments, you can e mail us at centraladmin@nhs.net or if you have no access to email or need to speak to a physiotherapist urgently, phone on 03330 433966 and one of our patient services coordinators will be able to help you.

You can find the latest information and advice from Public Health England at www​​​.gov​​​.uk/​​​coronavirus

Last updated October 2020