Throughout the Coronavirus pandemic, we have had to make changes to the way we deliver our physiotherapy, exercise therapy and back and neck services. 

From the 1^st June, we will start to return our Physiotherapy services to a “new normal” and will offer patients a choice of how their first appointment is conducted; either a face-to-face or a virtual first appointment.

We understand that despite an improving situation with the vaccine roll out there are still concerns over new variants of the virus. Additionally, vaccination does not provide 100% protection from the virus and there are people who have not been eligible or not taken up the offer of receiving vaccination.

It is possible in many cases for your symptoms to be partially or fully managed via telephone or video consultation. This still remains the safest option during the current pandemic and is an option available to everyone referred to AHP Suffolk should you choose.

If a face-to-face appointment has been arranged for you:

·        Wear a face covering when you attend

·        Do not attend if you become unwell (Please contact us and cancel your appointment)

If you need to cancel your appointment, please do this via email, at centraladmin​​​​@nhs​​​​.net.

Thank you for your continued patience at this time.  

Jo Douglas

CEO AHP Suffolk

Unfortunately we will no longer be able to offer our Open Gym service at any of our sites. We are offering a refund for any unused sessions for anyone who has already purchased a block (10 paid + 1 free). We will need a copy of your session card (both sides) or the card itself along with your bank details. This can be emailed to centraladmin@nhs.net (subject: Open Gym refund) or dropped at an AHPS site care of the AHPS Exercise Therapy Team. 

These sessions will missed by myself and the team and we thank you for making them such a pleasure to run.

James Layzell - Exercise Therapy Team Operational Manager

Coronavirus – guidance in line with I&ESCCG and WSCCG:

The NHS in Suffolk and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

If you or anyone in your household have coronavirus symptoms:

·        a high temperature

·        a new, continuous cough

·        a loss of, or change to, sense of smell or taste

Self-isolate at home for 10 days and get a test.

Further information is available on gov​​​.uk/​​​coronavirus and nhs​​​.uk. 

Please help to control the virus. To protect yourself and others: 

·        Wash your hands regularly

·        Wear a face covering in enclosed spaces

·        Stay at least 1-metre away from people not in your household

If you need to cancel your physiotherapy appointments, you can e mail us at centraladmin@nhs.net or if you have no access to email or need to speak to a physiotherapist urgently, phone on 03330 433966 and one of our patient services coordinators will be able to help you.

You can find the latest information and advice from Public Health England at www​​​.gov​​​.uk/​​​coronavirus

Last updated October 2020