Compliments and Suggestions
It is always nice to receive compliments and it is always helpful to us and others if we receive and are able to act upon your suggestions. If you have a suggestion relating to an experience that you think may be improved upon we’d like to hear from you. If you would like to compliment us or specifically a member of staff about an experience that you think was excellent we’d like to be able to share that with all our colleagues at Allied Health Professionals Suffolk so that others might benefit and learn from the same experience.
Your suggestions or compliments will be used as feedback to help us to continually review and update, where necessary, how we deliver our services.
Please send any suggestions or compliments about the service you wish to comment on to the staff member you have been dealing with or send directly to our Executive Team.
At Allied Health Professionals Suffolk we set ourselves very high standards and we recognise that sometimes things can go wrong. We hope that you will not have cause to complain but, if you do, be assured we will act upon your complaint and use this feedback to maintain our standards.
Making a complaint will not in any way affect the care you receive. Please tell someone close to the cause of your complaint within AHP Suffolk; tell them what you think is wrong and they will do their best to put it right. If you are unable to resolve your difficulties through discussion locally, please contact our CEO and Executive Team by email, by telephoning 01379 770445 or alternatively you can write in confidence to Joanna Douglas CEO at: Allied Health Professionals Suffolk, Cedars Black Barn, Cedars Courtyard, Brockford, Stowmarket, Suffolk, IP14 5PQ.
When we receive your complaint our promise to you is:
• We will let you know we have received your complaint.
• We will endeavour to give you a full and clear response to your complaint within 25 working days. If this is not possible, we will let you know when you will receive an answer.
• We will look into your complaint thoroughly and fairly.
• We will be honest and polite, and keep information you give us confidential.
• We will apologise if we have made a mistake.
• We will tell you what we are doing to put things right.
If you are not satisfied with the level of response you have received from AHP Suffolk, there are other organisations you may wish to refer to. Our leaflet 'Do you want to make a complaint about our services?' providing details of those organisations who may be able to assist is available HERE.