Zero Tolerance Policy

Our staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.

There is an AHP Suffolk Zero Tolerance Policy, available on request, which reflects the NHS Zero Tolerance Policy.

Shouting, swearing or using threatening behaviour will not be tolerated under any circumstances. Patients and members of the public who are abusive or threatening towards our staff may be asked to leave. It may sometimes be necessary for the police to be informed and for patients to be removed from our services.